Return & Exchange

We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love Reborn® products, but if for any reason you have any issues, please lodge a return/exchange by completing the web form below.

Please Note: An order is eligible for a Return or Exchange ONLY ONCE. A flat fee of Rs.100 is applicable on all returns.

Visit the link: https://rebornclothingco.com/apps/return_prime to request a return or exchange. The request must be placed within 15 days from the date of receipt of the shipment, stating the return reason and selecting the item you wish to return.

We will initiate a return pickup at an extra cost of Rs.100 within India. Once the reverse pickup is completed, a refund (deducting the return fee of Rs.100) will be processed.

International Orders

WE DO NOT PROVIDE RETURNS OR EXCHANGES ON INTERNATIONAL ORDERS.

In case of any exceptions, the customer must send the product back and bear the two-way shipping cost and any applicable customs charges. The company is not liable for shipping or customs costs on international returns.

As an alternative, you may request to return the product later through someone travelling from your country to India. Please inform our team in advance in such cases.

Exchange

Exchanges are only applicable for the same product in a different size. Exchanges for different products are not allowed. For a different product, kindly opt for a return and store credit.

After the pickup is done, a new order will be auto-placed for the selected size, and the shipping fee will be charged again.

Note: It is mandatory to share an unboxing video to accept the return request.

Refunds

Returned products may take 7 to 14 working days to reach us. Refunds will be processed only after the returned item is received and will be credited to your original mode of payment. For COD orders, refunds will be made to the customer's bank account.

All returns and exchanges will be managed by our Customer Happiness team. If you’ve ordered the wrong size or product, we’re here to help!

For any additional enquiries, please contact us.